At JIRO International, we are committed to supplying quality compostable and sustainable packaging products to our customers. We carefully inspect and pack our products before dispatch.

However, if you receive a product that is damaged, defective, or different from what you ordered, we are here to help.

1. Eligibility for Returns

A return or replacement may be considered in the following situations:

• The product received is damaged or defective.
• The wrong product, size, quantity, or specification was supplied.
• The product received materially differs from the confirmed order or quotation.
• The product has a manufacturing or quality issue attributable to JIRO International.

The issue must be reported within 48 hours of delivery.

2. Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us process the request, please provide:

• Order or invoice number
• Photographs or videos showing the damage
• Photographs of the outer packaging, if applicable
• A brief description of the issue

Our team will review the information and determine the appropriate resolution.

Depending on the situation, we may offer a replacement, credit, refund, or another mutually agreed solution.

3. Wrong or Defective Products

If we have supplied an incorrect product or a product with a confirmed manufacturing defect, we will assess the issue and, where applicable, arrange for replacement or provide an appropriate refund or credit.

The product may need to be returned for inspection before a replacement or refund is processed.

4. Non-Returnable Products

Returns may not be accepted for:

• Products that have been used, altered, damaged, or mishandled after delivery.
• Products damaged due to improper storage or handling by the customer.
• Products ordered or manufactured according to customer-specific specifications, dimensions, printing, branding, or customization, except where there is a confirmed manufacturing defect or error by JIRO International.
• Orders where the customer has approved the final specifications, artwork, sample, or quotation and the delivered product conforms to those approved specifications.
• Products returned without prior approval from our team.

5. Bulk and Business Orders

Many of our products are supplied to businesses in bulk quantities and may be produced, packed, or sourced according to specific customer requirements.

For such orders, returns due to a change of mind, incorrect ordering, or unused surplus stock are generally not accepted once the order has been confirmed or production has started.

Any exception will be considered on a case-by-case basis.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If the order has not yet been processed, dispatched, sourced, or put into production, we may be able to cancel the order.

Once an order has been dispatched or customized production has started, cancellation may not be possible.

7. Refunds

If a refund is approved, the refund amount and method will depend on the nature of the issue and the payment method used.

Approved refunds will generally be processed after the returned goods, where applicable, have been received and inspected.

Shipping, freight, handling, or other charges may be non-refundable unless the issue is attributable to an error or defect from JIRO International.

8. Return Shipping

If the return is due to a confirmed defect, damage, or incorrect product supplied by JIRO International, we will determine the appropriate return-shipping arrangement.

For other approved returns, the customer may be responsible for applicable return shipping and handling costs.

9. Inspection and Resolution

All return or replacement requests are subject to verification by our team.

We reserve the right to inspect the product, packaging, photographs, videos, and relevant order details before approving a return, replacement, credit, or refund.

Our decision will be based on the actual condition of the product and the confirmed order specifications.

10. How to Request a Return or Refund

To request a return, replacement, credit, or refund, please contact us with:

Email: kushal@jiro.co.in
Phone / WhatsApp: +91 8866332974